I've already recommended a coworker to this office based on my visit with Dr. Bains. Endocrinologist's seem to leave this area fairly frequently. I hope he stays!
On Dec 4, 2019 Anonymous said:
The entire department seems to acknowledge me as a specific patient (instead of 'just another patient'), taking my health and other issues into consideration as needed. Staff and doctors are very friendly.
On Sep 26, 2020 Anonymous said:
Physicians need to show compassion, I have multiple autoimmune diseases(Seonegative Rheumatoid Arthritis). My thyroid is a new issue. You need to take in account this and not tell a patient they need to exercise 40 minutes a day to loss weight, that is unreasonable expectation. Medications, stress and the fact my mobility is compromise need to taken into consideration. A realistic action plan needs to be established.
On Aug 30, 2020 Anonymous said:
Extremely pleased with the attention I received when I arrive from the medical assistance. Also and extremely pleased with Dr. Bains. I just have one small concern. He often and I don't know that he really needs to but I sometimes feel like he's rushed. That just maybe his personality but I've always left there feeling comfortable and what he's had to tell me and fill that he's knowledgeable. Extremely pleased with my visit with Dr. Bains as well as his staff. Have a good day.
On Jul 30, 2020 Anonymous said:
I just really feel like he didn't listen to me or have concern for my own medical concerns. I feel like he just passed it off as something else without concern of pursuing a solution. He literally walked out on me in midsentence. I felt like he didn't even care to be there or to help me figure out what's going on. It's like he gave up on me and it showed.
On Jun 18, 2020 Anonymous said:
They made my visit very comfortable and understanding. The girls at the front desk were very patient with me and walked me through the steps I had to take on my cell phone.
On Jun 7, 2020 Anonymous said:
After the way that I was treated and Dr. Bains office by Dr. Bains I'm considering leaving the whole entire Memorial Health Care system.
On Jun 5, 2020 Anonymous said:
Dr. Bains and staff are a pleasure to see. They are professional.
On May 30, 2020 Anonymous said:
Dr.bains is a great Dr. And I would recommend him to others
On May 29, 2020 Anonymous said:
I'm a pre-diabetic, and the nurse explained a plan to prevent diabetes from moving forward in my life.
On May 17, 2020 Anonymous said:
Dr. Bains is an excellent doctor and provides me with very very good care and knowledge, and I don't think I can ask for any better than what he is.
On May 11, 2020 Anonymous said:
Everybody did a wonderful job in taking care of me and explaining everything!!!
On May 7, 2020 Anonymous said:
We sat in the waiting room for 20, 25 minutes and then additional hour in the cubicle once they took us back to the room. But no one ever told his why or why where you know where the doctor is at? So that was excessive amount of time to sat in that little tiny room waiting for the doctor to show up for our appointment.
On Apr 2, 2020 Anonymous said:
I would be happy to explain the dis-sevice I experienced with someone if they would like to get in touch with me.
On Apr 2, 2020 Anonymous said:
Was in waiting room for an hour before I saw the Dr.
On Mar 26, 2020 Anonymous said:
This office doctors staff.
On Mar 25, 2020 Anonymous said:
I appreciate the physician for taking an active role in my treatment, addressing the important concerns about my type II diabetes
On Mar 21, 2020 Anonymous said:
Everyone was very nice.
On Mar 20, 2020 Anonymous said:
She explained things in a way I could understand. Felt very comfortable. Was treated with respect. Highly recommend this provider.
On Mar 14, 2020 Anonymous said:
Everyone was very helpful and understanding. Thank all of them.
On Jan 8, 2020 Anonymous said:
I visit went very well. But I have noticed that the diabetes doctors need to spend more time with patients and the room.
On Mar 16, 2020 Anonymous said:
I was told my appointment time was at 1:30, but then they told me that my appointment was actually at 1:45. And I drive 45 minutes away, and I rush to get there on time. Then I had to wait, in the waiting area, for 50 minutes. And no one informed me of ... if they were behind or not. But once I got back into the doctor's office, the nurse was very wonderful and Dr. Bains was wonderful. Thank you.
On Jan 28, 2020 Anonymous said:
Dr. Bains really doesn't listen to your questions or your concerns, and he is a diabetic doctor and I asked him about the medication that I'm taking that causes low blood sugar and he would not discuss that because that's dealing with another provider. And he referred me to even that provider. It's just he's not very good. He's very rude. He said that he was going to call the pharmacy to check and see if I was taking my medication on time, getting my refills on time. I'm 37 years old I'm not 12.
On Jan 25, 2020 Anonymous said:
Love my visit
On Jan 22, 2020 Anonymous said:
My only complaint was that I was not taken back to a room, nor seen until 30 minutes after my scheduled appointment time.
On Jan 19, 2020 Anonymous said:
After the doctor was finished no one came back to the room. I walked out around the corner and asked the nurse who I saw for the lab work and a follow up appointment. They told me the lab and test was submitted and someone would call me. I asked about the follow up they said they would call so I left. Obviously there was an issue in procedure because I got a call because I was to stop at registration on my way out to may the follow up appointment. I felt confused.
On Jan 19, 2020 Anonymous said:
I must be a sensitive person because I felt ashamed and felt like I was being scolded. I feel like I took up too much time.
On Jan 18, 2020 Anonymous said:
I was Dr. Eplings patient but since he left MMH I was referred to this provider. I felt that he was rushed and just wanted to take care of the immediate issue. However, he was thorough with the exam. I just needed to have answers to certain questions but kept getting derailed to the issue of moment (visit). My other providers keep referring me to ask him certain questions because they could be related to endo. I left with the same questions that I went in with relating to that. New patient,new dr, just need to adjust on my part. Will continue seeing him.
On Jan 17, 2020 Anonymous said:
Only hitch was I had to wait 30 minutes past my appointment time.
On Jan 17, 2020 Anonymous said:
I do not like discussing how much my bill will be in front of other patients and them hearing if I pay or bill for my service. This is personal information and I do not think it is right to have to discuss it in front of other people.
On Jan 14, 2020 Anonymous said:
I enjoyed the nutrition class. Lora did an excellent job explaining all about living with diabetes. I learn a great deal from her and thank her for time.
On Jan 12, 2020 Anonymous said:
Unfortunately had to wait in my exam room for 30 minutes and no one checked on me.
On Jan 10, 2020 Anonymous said:
The hardest thing about this visit was getting there because my GPS routed me to the back of the complex, which had no entry point.
On Jan 11, 2020 Anonymous said:
Provider did not have time to discuss things possibly because he was overloaded with Patients (Customers) because another doctor left the facility and management had not yet filled the position. I would hope that medicare and my insurance will not be charged full price for this visit.
On Jan 15, 2020 Anonymous said:
When i arrived in the office the lady that checked me in and gave me my estimate, she told me i had a $20 copay. i am aware of this. i asked her to bill me. she argued with me and repeated three times that i need to pay it now. it was beyond rude. i understand its something they have to ask but 3 times when i told her i don't have the $20 is absurd. I hope she doesn't talk to other patients the way she did me. i felt like a criminal for not having my copay. While i was waiting there was this cute little old lady that had came in. she didn't use the kiosk thing at the door honestly she was trying to get to a chair quickly to sit down, she struggled to walk. She Sat for a little while then went up to the window to sign in. this same lady told her she would have to go back to the Kiosk to sign in. what in the world is the harm in her asking this elderly patient what the last four numbers of her SSN is and her date of birth and phone number. not only did the lady have to walk clear across the room but nobody offered to help her. i love love loved Dr. Bains but the office staff acted and looked like they hate their job.
On Dec 11, 2019 Anonymous said:
Hi, my, oh, I can't think what I want to say, but anyway, I have a really great experience. Now the needles weren't too bad, but that's, that's how I take care of my pain, and everything was, went smooth. I didn't think I was in there very long, but I think it was about half an hour maybe, and he's just doing everything very nicely and he doesn't get upset or perturbed, you know, you have to take a minute to think about something and, and all that kind of stuff, but I think we need more doctors like that. So, thank you and have a good day.
On Mar 11, 2020 Anonymous said:
I think DR. Bains is a very good doctor He used to be my husbands doctor before my husband died.
On Mar 8, 2020 Anonymous said:
It was a very pleasant, welcoming, and friendly experience.
On Mar 7, 2020 Anonymous said:
Lora and the whole staff at the endocrinology center are top notch
On Mar 5, 2020 Anonymous said:
Dr. Bains is very professional and friendly and even though he has an accent that's not mid Ohio valley he is easy to understand and he's extremely helpful and knowledgeable.
On Feb 28, 2020 Anonymous said:
They are all very professional and concerned about my health. I appreciate their help with my diabetes.
On Feb 29, 2020 Anonymous said:
The nurse was kind and helpful, however, Dr. Bains was probably the worst doctor experience I've had with the Marietta Memorial Health system. He was not helpful and he pretty much told me that I am a too complicated of a case for him and I am above his pay grade, is his exact words. Which, to me, does not signify what a doctor should do in trying to help patients.
On Feb 28, 2020 Anonymous said:
Absolutely rude and disrespectful! I am highly dissappointed. He wasn't going to help me. Then after I get upset he orders a medication. After I pick it up from the pharmacy a nurse calls me to tell me he isn't ordering it. I don't believe Dr. Bains cares about my health and I wish there was another endocrinologist in the area I could see. Still considering travelling to Cleveland Clinic to see someone else.
On Feb 6, 2020 Anonymous said:
Although the outcome had me bawling my eyes out and shaking, I liked him!! Everyone there was super friendly, genuinely cared, and spoke to me in a way I could understand!!
On Feb 6, 2020 Anonymous said:
Wait time was very long
On Feb 6, 2020 Anonymous said:
I think the wait time was a little excessive it took me hour and a half to be seen.
On Feb 2, 2020 Anonymous said:
All the young ladies are very kind and prompt on scheduling and Dr.Bains is very kind and answers all my concerns.
On Jan 30, 2020 Anonymous said:
Dr. Bains was friendly, patient and listened to my concerns. I am very pleased with his level of care.
On Jan 30, 2020 Anonymous said:
Keep your appointment times. We had a 10:30 appointment, didn't see the doctor til 11.
On Aug 29, 2020 Anonymous said:
This was the fist time I'd seen Dr. Bains. I was really pleasantly surprised at how much he knew about my medical history. He had in depth knowledge of my past medical procedures, diagnoses, and current medications. I appreciated him taking the time to get to know my medical history prior to entering the exam room. He was very personable, he listened to me, and explained everything well. Thank you Dr. Bains and staff!
On Aug 27, 2020 Anonymous said:
Professional service.
On Aug 23, 2020 Anonymous said:
The Diabetic Nurse Educator was very kind and informative and helped me to set goals.
On Aug 23, 2020 Anonymous said:
Dr. Bains acts like he truly cares about you. I am having an up coming outpatient surgery and he wished me luck and hopefully a good outcome. He is very proactive when it comes to staying ahead of my condition.
On Aug 21, 2020 Anonymous said:
My visit was very pleasant. Everybody that was in my room was so nice, I couldn't imagine not having them.
On Aug 7, 2020 Anonymous said:
I enjoyed the visit
On Aug 6, 2020 Anonymous said:
My appointment was at 11. I was called back at 11:45
On Jul 30, 2020 Anonymous said:
Dr Bains and his staff are always very professional and courteous. He always takes time to answer my questions and I receive call backs and/or information about my labs. I've recommended him to several friends. He is an excellent provider.
On Jul 16, 2020 Anonymous said:
If all your people were as good as Lora you would have a near perfect hospital.
On Jul 8, 2020 Anonymous said:
Prompt and respectful
On Jul 8, 2020 Anonymous said:
Dr. Bains is arrogance is overwhelming and the way he belittled me was nothing short of Unacceptable, I will never visit his office and will make sure my family and friends stay away from him. If I knew how to file a more formal complaint against him I would.
On Jun 28, 2020 Anonymous said:
Very helpful and explained things very well. Very nice employees.
On Jun 26, 2020 Anonymous said:
Yes, I like Dr. Puneetpal Bains very well. I like everybody at the office and things couldn't be better. I appreciate all he does for me. Thank you very much. Bye.
On Jun 25, 2020 Anonymous said:
I was told to be there at 1:30. My appointment was at 1:45, but I didn't see the doctor until after 2. It was a long wait, and it always has been one. I've been at that office. They're wonderful, but you have to wait. Thank you.
On Jun 25, 2020 Anonymous said:
Well, everything I've been to there in Belgrade, my use ... office, your guys' office. I mean, you guys just make it so easy, and you explain stuff that me, and my wife can't understand. If we don't, we ask you re-explain in a way that we understand, and we're older, and we really appreciate that. Thank you.
On Sep 28, 2020 Anonymous said:
Great experience every time.
On Sep 12, 2020 Anonymous said:
I saw Dr. Bains for the first time and he was very understanding about my situations and made some recommendations that will be very helpful.
On Sep 12, 2020 Anonymous said:
Excellent doctor.
On Sep 3, 2020 Anonymous said:
Listen more, talk less. The session felt "canned." I prefer a more wholistic approach to the management of my health.
On Aug 31, 2020 Anonymous said:
The experience was wonderful...he did take his time and he did listen to me. What I don't particularly like is being notified by email, text, and phone calls repeatedly to remind me of my upcoming appointment to either my PCP, Gyno., or Dr. Bains.
On Nov 25, 2019 Anonymous said:
I was surprised that after having a heart attack and stints put in that this did not show up in my charts as something important rather than as cardiologist notes..
On Nov 22, 2019 Anonymous said:
So far so good
On Nov 15, 2019 Anonymous said:
Yes, I had a very good experience. Dr. Bains was excellent. The reception Christy went over an above her duty. She helped me so much when I had a problem. I enjoyed my visit and I will see him again. Thank you.
On Nov 1, 2020 Anonymous said:
I understand. He had a complicated patient before me but an hour wait and the 25 minute wait back in the office waiting in the waiting room and 25 minutes back for a 5 minute visit is too much time. I need to reschedule or do something to get it better.
On Oct 29, 2020 Anonymous said:
had to wait for an hour just nto get back to see doc. then another 20 minutes to see him.
On Oct 29, 2020 Anonymous said:
Lots of information. Good information about how to eat it's just going to take a while to get everything figured out. Big change in my life getting used to doing the testing,what to eat, what or how you feel if something isn't right and what to do if it isn't.
On Oct 17, 2020 Anonymous said:
Dr. Bains is a wonderful doctor. Most professional, personal, interested in you just over the top fantastic doctor and his staff has all been tremendously nice and effective. They know what they're doing. They're they're running an office really well, and I I just love going there if feels like you're among friends. Thank you.
On Oct 8, 2020 Anonymous said:
Appointment was delayed about an hour, I guess because the Dr. is very busy.
On Oct 5, 2020 Anonymous said:
Dr. Bains and his team were great! My appointment was quick, he was pleasant, love the team.
On Sep 30, 2020 Anonymous said:
Dr. Bains spent his time talking at me instead of to me and asked me only one or two questions about my health. Basically felt like he was going to tell me what to do and I had no right to make any decisions even with surgery possibly in the future.
On Sep 28, 2020 Anonymous said:
Dr.Bains is very knoledgeable band very nice We are very lucky tour have him in our area
On Sep 26, 2020 Anonymous said:
Caring, kind staff and Doctor!
On Dec 22, 2019 Anonymous said:
The doctor was rude about things I had no control over and I waited 3 months for the appointment. I won't be back!
On Dec 13, 2019 Anonymous said:
Some of my responses of "no", is not a reflection on your personnel.It's because I was there for tests and the questions did not apply to this situation.
On Dec 7, 2019 Anonymous said:
I feel that Dr. Bains is a very rude Doctor and don't think I will see him again.
On Dec 4, 2019 Anonymous said:
I sat in the doctor's office for 45 minutes he came in and spent less than 2 minutes with me. I was sorely disappointed in his pair. That's the first time I've seen him and that's the last time I will see him. Thank you.
On Jan 8, 2020 Anonymous said:
Dr. Bains was wonderful. Very friendly and listened. The office staff was slow and didn't seem very happy though.
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