Non-Discrimination Notice
Your comments are important to us. Tell us what we did right. Tell us what we can improve. We will be happy to respond to questions or concerns. Please keep in mind that responses may be limited due to patient confidentiality.
If you have any questions or concerns about patient care, safety in the hospital, or billing, we encourage you to contact Marietta Memorial Hospital’s Service Improvement Coordinator at (740) 374-1541 or Selby General Hospital’s Service Improvement Coordinator at (740) 568-2040. As part of our management team, our service improvement coordinators will work with you to help resolve your concerns.
If your concerns cannot be resolved through the hospital, you may contact the Ohio Department of Health at (800) 669-3534 (Healthcare Facility Complaint Hotline).
Memorial Health System complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.
Memorial Health System does not exclude people or treat them differently because of race, color, national origin, age, disability, gender identity, transgender or sex.
Memorial Health System provides free aids and services to people with disabilities to communicate effectively with us, such as
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English
If you need these services, contact the Nursing Supervisor at (740) 374-1436.
If you believe that Memorial Health System has failed to provide these services or discriminated based on race, color, national origin, age, disability, gender identity, transgender, or sex, you can file a grievance with:
Service Improvement Coordinator
Memorial Health System
(740) 374-3072 or (740) 236-7035
grievance@mhsystem.org
If you need assistance filing a grievance, the Service Improvement Coordinator can assist you. A grievance can be filed in person, by mail, fax, phone, or email. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/orc/portal/lobby.jsf or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building
Washington, D.C. 20201
(800) 368-1019, (800) 537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/orc/office/file/index.htm
